Privacy Policy

Last Updated: 1 January 2026

1. Introduction

Cloud ITS (Pty) Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Cloud Backup Services.

2. Information We Collect

Personal Information:

• Name and contact details (email, phone number)
• Company name and business information
• Billing and payment information
• Account credentials

Technical Information:

• Device and system information for backup purposes
• IP addresses and browser information
• Usage data and service logs

3. How We Use Your Information

We use your information to:

• Provide and maintain our backup services
• Process payments and manage subscriptions
• Send service notifications and updates
• Provide technical support
• Improve our services and develop new features
• Comply with legal obligations

4. Data Security

We implement industry-standard security measures including AES-256 encryption, secure data centers, access controls, and regular security audits to protect your data.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Backup data is retained according to your subscription settings and can be deleted upon request.

6. Your Rights

Under POPIA, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Object to processing of your data
• Lodge a complaint with the Information Regulator

7. Contact Us

For privacy-related inquiries, contact our Information Officer at privacy@cloudits.com.